Terms of Use

Last Updated: October 2026

1. Acceptance of Terms

Welcome to Resorts World Palace Hotel ("we", "our", "us"). By accessing our website (resortsworldpalacehotel.com), booking accommodations, or utilizing our physical casino facilities at 24 St Andrew Square, Edinburgh, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use our services.

2. Age Restrictions and Casino Access

Entry to the casino floor and participation in any gambling activities is strictly restricted to individuals aged 18 and over. Valid photographic identification (Passport, Driving License) must be presented upon request. We reserve the right to refuse entry or ask any patron to leave the premises if age cannot be verified or if the patron is deemed intoxicated or disruptive.

3. Responsible Gambling

We are fully committed to promoting responsible gambling in accordance with UK Gambling Commission guidelines. Our staff is trained to identify signs of problem gambling. We provide self-exclusion programs and resources for help. Gambling should be an entertaining activity, not a way to make money. Never gamble with money you cannot afford to lose. If you need support, contact GamCare or BeGambleAware.org.

4. Booking and Cancellations

All room and dining reservations made through this website or via telephone are subject to availability and confirmation. Cancellation policies vary depending on the rate selected at the time of booking. Failure to arrive for a confirmed reservation without prior notice may result in a charge equivalent to the first night's stay.

5. Dress Code

Resorts World Palace Hotel maintains a strict smart-casual dress code across all public areas, particularly on the casino floor and in fine dining restaurants. Sportswear, excessively casual attire, or offensive clothing will result in refused entry.

6. Intellectual Property

All content on this website, including texts, graphics, logos, and software, is the property of Resorts World Palace Hotel and protected by UK and international copyright laws. Unauthorized reproduction or use is strictly prohibited.

7. Limitation of Liability

While we strive to ensure the accuracy of the information provided on our website, we do not guarantee that it is completely error-free. We shall not be liable for any direct, indirect, or consequential loss arising from the use of our website or services, except where such liability cannot be excluded under UK law.

8. Governing Law

These terms are governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.